(Updated on 25 August 2025)
1. Introduction
Elite Electrical Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us, including through our website, services, and communications.
2. Information We Collect
We may collect personal information necessary to provide our electrical services across Victoria, including but not limited to:
• Name, address, and contact details (phone, email)
• Business details (for commercial and strata clients)
• Payment and billing informationDetails about your property, electrical systems, and service requirements
• Communications between you and us (emails, calls, service requests)
We may also collect non-identifiable information such as website usage data (via analytics tools) to improve our services.
3. How We Collect Information
We collect personal information directly from you when you:
• Make an enquiry through our website, phone, or emailRequest a quote or book a service
• Engage us to complete electrical, air conditioning, or energy-efficiency work
• Apply for rebates (including under the Victorian Energy Upgrades (VEU) scheme)
We may also collect information from publicly available sources or third parties where reasonably necessary to provide services.
4. How We Use Your Information
Your information is used for purposes including:
• Responding to enquiries and providing quotesDelivering residential, commercial, and strata electrical services
• Installing and servicing air conditioning and energy systems
• Managing rebate applications under the VEU scheme and other government programs
• Sending invoices, receipts, and managing accounts
• Communicating updates, safety notices, or service reminders
• Improving our services, website, and customer experience
We will only use your personal information for the purpose it was collected, unless authorised by you or required by law.
5. Disclosure of Information
We may disclose personal information to:
• Licensed electricians and contractors working with us
• Government bodies and regulators (e.g. when processing VEU rebates or compliance requirements)
• Service providers (IT, accounting, payment processing, website hosting)
• Legal or regulatory authorities when required by law
We do not sell or rent personal information to third parties.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure digital storage and restricted access to sensitive data.However, no system is 100% secure. By providing personal information, you acknowledge the inherent risks of online transmission.
7. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate or outdated. To do so, please contact us (details below).
8. Cookies & Website Tracking
Our website may use cookies and analytics tools to enhance user experience and track usage patterns. You can disable cookies through your browser settings, but this may affect functionality.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. rebate providers). We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our website with the date of the last revision.
11. For questions, concerns, or complaints regarding privacy, please contact us at:
Elite Electrical Pty Ltd
Phone: (03) 8799 5128
Email: enquiry@eliteelectricalgroup.net
REC: 34183
ABN: 14658566333
2/10 Laser Drive, Rowville VIC 3178
