About this policy
This policy describes personal information handled through our website and related enquiries. Elite Electrical Pty Ltd (ABN 14 658 566 333) is based at 2/10 Laser Drive, Rowville VIC 3178.
Information you provide
When you contact us, you may provide your name, email address, phone number, suburb, property details, the service you’re interested in and a description of your project. If you send photographs, electricity bills or other documents, these may also contain personal information.
Please provide only information relevant to your enquiry. You can make a general enquiry without identifying yourself, although we may need contact and property details to prepare a quote or arrange work.
Enquiries and service records
When you submit the website enquiry form, FormSubmit processes your details and delivers them to our enquiry mailbox. Its service may include a spam check. We do not save form contents to a website enquiry database. FormSubmit and email providers may retain submissions and delivery records. If you use an email link instead, we receive your information when you send the email from your application.
We use information you provide to respond to enquiries, assess project requirements, prepare quotes, arrange and deliver services, and maintain related communications and job records. Our team uses email and ServiceM8 for business communications and job management.
Chat preferences and website operation
Our quick-answer chat helper offers preset answers. It is not a live chat service, and your topic selections are not sent to our office or to an AI service. It remembers selected topics and whether the panel is open using local storage in your browser, so you can continue between pages. You can remove this information by clearing this website’s browser data.
The website does not currently include Google Analytics or a Meta advertising pixel. Hosting and security providers may process technical information, such as an IP address, browser details and request logs, to deliver and protect the website. The preview hosting service may also require sign-in and use its own cookies.
Sharing and service providers
Information may be handled by staff and service providers involved in responding to your enquiry or delivering your requested work, including email, website hosting and job-management providers. Relevant information may also need to be provided where required or authorised by law.
Cloud providers may process information outside Australia. The locations depend on the provider and service used. Contact us if you need details about how information associated with your enquiry is handled.
Keeping information
Enquiry emails and job records may be retained for ongoing service, administration and applicable record-keeping requirements. Retention depends on the type of record and the purpose for which it is needed. No internet transmission or electronic storage method can be guaranteed completely secure.
Access, corrections and privacy concerns
Contact us to request access to or correction of your personal information, ask about retention or deletion, or raise a privacy concern. Please describe your request and provide enough detail for us to locate the relevant records. We may need to verify your identity before releasing or changing information.
For a complaint, tell us what happened, when it happened and the outcome you are seeking. We will review the concern and respond to you. If it remains unresolved, you can contact the Office of the Australian Information Commissioner to ask about available complaint options.
Elite Electrical Pty Ltd
enquiry@eliteelectricalgroup.net
(03) 8799 5128
2/10 Laser Drive, Rowville VIC 3178
Other websites and policy updates
Links to Google reviews, regulators and other external websites take you to services with their own privacy practices. This policy does not cover those websites.
We may update this policy when our website or information-handling practices change. The latest version and update date will appear on this page.